Frequently Asked Questions
Answers to the most common questions about Gridwise Technology and our IT services.
About Our Services
What does a managed IT services provider actually do?
A managed IT provider (MSP) takes ongoing responsibility for your IT environment — monitoring your systems 24/7, maintaining your network, handling user support, managing security, and keeping everything up to date. Instead of calling for help when something breaks, you have proactive IT coverage running in the background at all times.
How is managed IT different from break-fix IT support?
Break-fix IT is reactive — you call when something breaks and pay an hourly rate for the repair. Managed IT is proactive — you pay a flat monthly fee and we actively prevent problems from happening. Most businesses that switch from break-fix to managed services reduce IT incidents by 50%+ in the first year.
What size businesses do you work with?
We primarily serve businesses with 5–200 users. Our plans are designed to be affordable for small teams while delivering enterprise-grade monitoring and support. If you’re outside that range, contact us — we may still be a fit.
Do you provide on-site support, or is everything remote?
Both. Most issues are resolved remotely within hours. For situations that require on-site support — hardware replacement, network installs, office moves — we dispatch a technician to your Dallas-area location. On-site visits are included in our Business and Enterprise plans.
Pricing & Contracts
Do you offer month-to-month contracts?
Yes. Our standard plans are month-to-month. We also offer discounted annual agreements if you prefer a locked-in rate. There are no cancellation penalties on month-to-month plans with 30 days notice.
What’s included in the flat monthly rate?
Our flat rate covers all services listed in your plan — monitoring, helpdesk tickets, patching, antivirus, and everything else scoped to your tier. There are no per-ticket fees for covered services. Out-of-scope project work (new hardware installs, major migrations) is quoted separately.
Can I add users mid-contract?
Yes. We bill per user, so adding users is simple — just notify us and we’ll prorate the additional coverage through your next billing cycle.
Getting Started
How long does onboarding take?
Most clients are fully onboarded in 2–3 weeks. This includes installing our monitoring agents, documenting your environment, onboarding your users, and completing your IT assessment. We do all the heavy lifting.
Can you take over from our current IT provider?
Yes — this is one of the most common scenarios we handle. We coordinate the transition directly with your existing provider (or your internal IT contact), migrate your documentation, and ensure there’s zero coverage gap during the switch.
What’s the first step to getting started?
Book a free IT infrastructure assessment. We’ll review your current environment, identify your top risks and inefficiencies, and give you a proposal tailored to your specific situation. No obligation.
Still Have Questions?
Our team responds within one business day. Reach out and let’s figure out if we’re the right fit.
Contact Us